Privacy Policy

Last updated: February 12, 2026

Introduction

MRN24 LLC, doing business as Siteavail ("Siteavail," "we," "our," or "us"), a Florida limited liability company, respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using Siteavail's services, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our services.

Information We Collect

Information You Provide

We collect information that you voluntarily provide to us, including:

• Account Information: Name, email address, and password when you create an account.
• Billing Information: Payment method details and billing address, processed securely through our third-party payment processor (Stripe). We do not store your full credit card number.
• Website Information: Domain names and URLs of websites you add to Siteavail for backup and failover services.
• Communications: Any messages, support requests, or feedback you send to us.

Information Collected Automatically

When you visit our website or use our services, we may automatically collect:

• Usage Data: Pages visited, features used, actions taken within the dashboard, and timestamps.
• Device Information: Browser type, operating system, device type, and screen resolution.
• Log Data: IP address, access times, referring URLs, and other standard web server log information.
• Cookies: Small data files stored on your device to maintain your session and remember your preferences. See the "Cookies" section below for more details.

Website Archive Data

As part of our core service, we crawl and create archives of the websites you register with Siteavail. These archives consist of the publicly accessible front-end content of your website (HTML, CSS, JavaScript, images, and other static assets). We store this data solely to provide the backup and failover services you have subscribed to.

Important: Website archives may incidentally contain data submitted by your website's visitors (e.g., publicly visible comments, forum posts, or other user-generated content). We recommend that you configure your crawl settings to avoid capturing sensitive form data or personally identifiable information of third parties. You are responsible for ensuring that your use of Siteavail's archiving service complies with your own privacy policy and applicable laws.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our backup and failover services.
• Process your transactions and manage your account.
• Send you service-related communications (account confirmations, billing notices, technical alerts).
• Respond to your support requests and inquiries.
• Monitor and analyze usage patterns to improve our platform.
• Detect, prevent, and address technical issues or fraudulent activity.
• Comply with legal obligations.

Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We work with trusted third-party companies that help us operate our business. These providers have access only to the information needed to perform their services and are obligated to protect it. Our current service providers include:
  • Stripe — payment processing and billing
  • Hetzner — cloud infrastructure and data storage (servers located in the United States and Europe)
  • Transactional email provider — delivery of account and service-related emails
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
• With Your Consent: We may share information for any other purpose with your explicit consent.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We retain website archive data according to the retention schedule you configure in your dashboard settings. When you delete your account, we will delete your personal data and archives within 30 days, except where we are required to retain certain information for legal or compliance purposes.

Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL) and at rest, secure authentication, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies

We use cookies and similar technologies to maintain your session and remember your preferences. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our service.

We use only essential cookies that are required for the service to function:

• Session Cookies: Used to maintain your authenticated session while using the dashboard. These are deleted when you close your browser or when your session expires.
• Device Trust Cookies: Used to remember trusted devices for login verification. These expire after 30 days of inactivity.

We do not use analytics cookies, advertising cookies, or third-party tracking cookies. Because we only use essential cookies that are strictly necessary for the service to function, cookie consent is not required under most privacy regulations (including the EU ePrivacy Directive).

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Data Portability: Request a machine-readable copy of your data.
• Opt-Out: Unsubscribe from non-essential email communications at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

International Data Transfers & GDPR

Our servers and service providers are primarily located in the United States and Europe. If you access our services from other regions, your information may be transferred to and processed in these locations. We ensure appropriate safeguards are in place for any such transfers.

Siteavail does not specifically target customers in the European Union. However, we recognize that website archives created through our service may incidentally contain data from EU visitors to our customers' websites. We are committed to following data protection best practices consistent with the principles of the General Data Protection Regulation (GDPR), including:

• Processing data only for legitimate, specified purposes (providing the backup and failover service).
• Minimizing data collection to what is necessary for the service.
• Providing data access, correction, and deletion rights upon request.
• Implementing appropriate technical and organizational security measures.

If you are located in the EU/EEA and have questions about how your data is handled, please contact us at [email protected].

Children's Privacy

Siteavail is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 in compliance with the Children's Online Privacy Protection Act (COPPA). Additionally, you must be at least 18 years old to create an account and use the Service. If we learn that we have collected information from a child under 13, we will promptly delete it. If you believe a child has provided us with personal information, please contact us at [email protected].

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at [email protected].

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by sending you an email notification. We encourage you to review this page periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Web: Contact Page