Terms of Service

Please read these terms carefully before using Siteavail.

Last updated: June 11, 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and MRN24 LLC, doing business as Siteavail ("Siteavail," "we," "our," or "us"), a Florida limited liability company, governing your access to and use of the Siteavail website, dashboard, API, and all related services (collectively, the "Service").

By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Service

Siteavail provides an automated website backup and failover service. Our Service includes:

  • Website Archiving: Automated crawling and archiving of your publicly accessible website content (HTML, CSS, JavaScript, images, and other static assets) on a schedule you configure.
  • Archive Storage: Secure storage of your website archives on independent infrastructure.
  • Failover Serving: The ability to serve your archived website content on your domain when you choose to activate failover.
  • Dashboard: A web-based interface for managing your sites, archives, failover settings, and account.
  • API: A REST API for programmatic access to your Siteavail account and features.

3. Account Registration & Eligibility

To use the Service, you must create an account by providing accurate and complete information. You are responsible for:

  • Maintaining the confidentiality of your account credentials.
  • All activities that occur under your account.
  • Notifying us immediately of any unauthorized use of your account.

You must be at least 18 years old to create an account and use the Service.

Export and Sanctions. You represent and warrant that you (i) are not located in, or a national or resident of, any country or region subject to a comprehensive United States government embargo or designated by the United States government as a "terrorist supporting" country, and (ii) are not listed on any United States government list of prohibited or restricted parties (including the Specially Designated Nationals list maintained by the Office of Foreign Assets Control). You agree not to use the Service in violation of United States export controls or sanctions laws.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Service to archive websites you do not own or have explicit authorization from the website owner to back up.
  • Use the Service to archive websites that explicitly prohibit crawling (e.g., via robots.txt directives), unless you are the website owner.
  • Use the Service to distribute, host, or serve content that is illegal, harmful, threatening, abusive, defamatory, or otherwise objectionable.
  • Use the Service to archive content that infringes on third-party intellectual property rights.
  • Child sexual abuse material (CSAM). We have a zero-tolerance policy. Any account found archiving, storing, or serving CSAM will be terminated immediately, and we will report the content to the National Center for Missing & Exploited Children (NCMEC) and applicable law enforcement as required by 18 U.S.C. § 2258A.
  • Use the Service to distribute malware, ransomware, viruses, phishing pages, or other content designed to deceive, defraud, or harm users.
  • Use the Service to publish doxxing material, non-consensual intimate imagery, or content intended to facilitate the harassment, stalking, or targeting of individuals.
  • Attempt to gain unauthorized access to any part of the Service, other accounts, or systems.
  • Use the Service in any manner that could disable, overburden, or impair its functionality.
  • Use the Service to violate any applicable laws or regulations.
  • Resell or redistribute the Service without our prior written consent.
  • Use the failover service as a permanent hosting solution, content delivery network, or for any purpose other than emergency serving while your primary hosting is unavailable.
  • Configure crawls in a manner designed to capture sensitive user data such as form submissions, passwords, or personally identifiable information of third parties.

We reserve the right to suspend or terminate your account, or remove specific archives, if we determine, in our sole discretion, that you have violated these terms. We may also take action in response to abuse reports from third parties regarding archived content.

Copyright Notices and Abuse Reports

Siteavail responds to copyright infringement notices in accordance with the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512. To submit a copyright infringement notice or counter-notification, or to view our designated agent's contact information, please see our DMCA Notice & Takedown Policy. We maintain and enforce a policy of terminating, in appropriate circumstances, the accounts of users who are repeat copyright infringers.

For other abuse reports — including reports of malware, phishing, harassment, or other violations of this Acceptable Use Policy — please contact us at [email protected] with details of the concern. We will review all reports and take appropriate action, which may include removing the archived content and/or suspending the responsible account.

5. Website Ownership & Authorization

By adding a website to Siteavail, you represent and warrant that:

  • You own the website or have explicit authorization from the website owner to use Siteavail's services on that website.
  • The content of the website does not infringe on any third-party intellectual property rights.
  • You have the right to create and store copies of the website content.

6. Free Trial

We may offer a free trial period for new users. During the free trial, you will have access to the full features of the Service. At the end of the trial period, your account will require a paid subscription to continue using the Service. We reserve the right to modify or discontinue the free trial at any time.

7. Billing & Payment

By subscribing to a paid plan, you agree to the following:

  • Subscription Fees: You agree to pay the subscription fees as displayed at the time of purchase. Fees are charged on a monthly basis.
  • Payment Method: You must provide a valid payment method. Payments are processed through our third-party payment processor (currently Stripe).
  • Auto-Renewal: Your subscription will automatically renew at the end of each billing cycle unless you cancel before the renewal date.
  • Price Changes: We may adjust pricing from time to time. We will provide at least 30 days' notice before any price increase takes effect on your account.
  • Taxes: You are responsible for any applicable taxes associated with your subscription.

8. Cancellation & Refunds

  • Cancellation: You may cancel your subscription at any time through your dashboard. Cancellation takes effect at the end of the current billing period. You will continue to have access to the Service until then.
  • Refunds: We do not provide refunds for partial billing periods. If you believe you have been incorrectly charged, please contact us within 30 days.
  • Data After Cancellation: Upon cancellation, your archives and account data will be retained for 30 days to allow you to reactivate your account. After 30 days, your data will be permanently deleted.

9. Service Availability & Limitations

We strive to provide reliable service, but we cannot guarantee uninterrupted availability. Siteavail does not offer a service level agreement (SLA). We make no guarantees regarding uptime, availability, recovery time, or recovery point objectives. You acknowledge that:

  • The Service may experience downtime for maintenance, updates, or unforeseen issues.
  • Website archives are static copies of your front-end content. Dynamic server-side functionality (databases, server-side processing, shopping carts, user authentication, etc.) will not be replicated in the archive.
  • The quality and completeness of archives may vary depending on the complexity of your website, use of JavaScript frameworks, third-party resources, and other technical factors.
  • Archives include pages discovered by following links from your website's start page, subject to the crawl limits configured for your site (such as crawl depth, page count, and exclusion rules). Pages that are not linked from other pages, are only reachable through search or form submissions, or otherwise fall outside those limits may not be discovered or captured.
  • Failover activation depends on DNS propagation, which is outside our control and may take time depending on your DNS provider's configuration.
  • We do not guarantee any specific frequency, speed, or success rate of website crawls and archives.
  • Failover is for emergency use. Failover serving is intended for temporary, emergency use while you resolve your primary hosting issue. It is not designed for use as a permanent hosting replacement, content delivery network, or long-term serving solution. We reserve the right to work with you on a resolution plan if failover remains active for more than 7 consecutive days, and to modify or suspend extended failover usage at our discretion.
  • Shared infrastructure and bandwidth. Failover infrastructure is shared across all customers. During periods of high demand, bandwidth and serving capacity may be limited. We do not guarantee any specific throughput, concurrent visitor capacity, or bandwidth allocation during failover events.
  • DDoS and abusive traffic. We reserve the right to suspend failover serving for any site that is subject to a distributed denial-of-service (DDoS) attack or generating traffic patterns that threaten service quality for other customers, with or without prior notice. We will make reasonable efforts to notify you and work with you on alternative mitigation strategies.
  • Failover Fair Use Policy. Your use of the failover service is subject to our Failover Fair Use Policy, which describes guidelines for reasonable failover usage. The Fair Use Policy is incorporated into these Terms by reference.

10. Intellectual Property & License

Our Service

The Service — including its design, software, code, features, documentation, branding, and underlying infrastructure — is owned by MRN24 LLC (d/b/a Siteavail) and is protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any right, title, or interest in the Service except as expressly set forth herein.

Your Customer Content

"Customer Content" means all website content, archives, configurations, and data you submit to or generate through the Service, including the websites you instruct us to crawl and the resulting archives. You retain all right, title, and interest in and to your Customer Content. Nothing in these Terms transfers ownership of Customer Content to Siteavail.

License to Siteavail

You grant Siteavail a limited, non-exclusive, royalty-free, worldwide license to access, crawl, store, copy, process, transmit, display, and serve your Customer Content solely for the purpose of providing, maintaining, securing, and improving the Service for you. This license is granted for the duration of your account and the post-cancellation retention period described in Section 8, after which it terminates automatically.

Limits on Our Use of Customer Content

We will not:

  • Use Customer Content to train, fine-tune, or evaluate machine learning or artificial intelligence models.
  • Sell, license, redistribute, or share Customer Content with third parties, except with sub-processors strictly necessary to operate the Service (as disclosed in our Privacy Policy) or as required by law.
  • Analyze, mine, or extract information from Customer Content for any purpose other than (i) providing the Service, (ii) ensuring the security and integrity of the Service, or (iii) complying with applicable law or legal process.

Our personnel will not access the contents of your archives except as reasonably necessary to (i) operate, maintain, or improve the Service, (ii) respond to a support request you initiate, (iii) investigate a security incident or violation of the Acceptable Use Policy, or (iv) comply with legal process.

11. Modifications to the Service

We may add, modify, suspend, or discontinue features of the Service at any time. For material adverse changes that affect features included in your paid plan, we will provide at least thirty (30) days' advance notice by email or in-dashboard notification. If a discontinuation materially reduces the Service for which you are paying, you may cancel your subscription and receive a pro-rated refund of any unused, prepaid fees.

Beta or experimental features clearly identified as such are provided "as is," without warranty of any kind, and may be modified or discontinued at any time without notice.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MRN24 LLC (D/B/A SITEAVAIL) EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT:

  • THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE;
  • WEBSITE ARCHIVES WILL BE COMPLETE, ACCURATE, OR FREE OF DEFECTS;
  • ARCHIVES WILL BE AVAILABLE OR SERVABLE WHEN FAILOVER IS ACTIVATED;
  • THE FAILOVER SERVICE WILL FUNCTION WITHOUT DELAY, INTERRUPTION, OR DEGRADATION;
  • THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS OR EXPECTATIONS; OR
  • ANY ERRORS OR DEFECTS IN THE SERVICE WILL BE CORRECTED.

YOU ACKNOWLEDGE THAT SITEAVAIL IS A SUPPLEMENTARY BACKUP AND FAILOVER TOOL AND IS NOT A SUBSTITUTE FOR YOUR OWN COMPREHENSIVE DISASTER RECOVERY, BUSINESS CONTINUITY, OR DATA BACKUP STRATEGY. YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING INDEPENDENT BACKUPS OF YOUR WEBSITE AND DATA. WE STRONGLY RECOMMEND THAT YOU DO NOT RELY ON SITEAVAIL AS YOUR SOLE MEANS OF WEBSITE BACKUP OR DISASTER RECOVERY.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • IN NO EVENT SHALL MRN24 LLC (D/B/A SITEAVAIL), ITS MEMBERS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF DATA, BUSINESS INTERRUPTION, WEBSITE DOWNTIME, COST OF PROCURING SUBSTITUTE SERVICES, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE CAUSE AND WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  • WITHOUT LIMITING THE FOREGOING, WE SHALL HAVE NO LIABILITY FOR ANY FAILURE OR DELAY IN PROVIDING BACKUP, ARCHIVING, OR FAILOVER SERVICES, INCLUDING ANY FAILURE TO SUCCESSFULLY ARCHIVE YOUR WEBSITE, ANY INCOMPLETE OR INACCURATE ARCHIVES, OR ANY FAILURE OF THE FAILOVER SERVICE TO ACTIVATE OR FUNCTION AS EXPECTED.
  • OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT YOU HAVE PAID TO SITEAVAIL IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
  • YOU ACKNOWLEDGE AND AGREE THAT THE FEES CHARGED FOR THE SERVICE REFLECT THE ALLOCATION OF RISK SET FORTH IN THIS AGREEMENT AND THAT MRN24 LLC WOULD NOT PROVIDE THE SERVICE WITHOUT THESE LIMITATIONS OF LIABILITY.

The limitations in this section apply even if any limited remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such cases, our liability will be limited to the fullest extent permitted by applicable law.

14. Indemnification

You agree to indemnify, defend, and hold harmless MRN24 LLC (d/b/a Siteavail) and its members, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney's fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

15. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using the Service, you consent to the practices described in our Privacy Policy.

16. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and may notify you by email. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

17. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice. Upon termination, your right to use the Service ceases immediately. Sections of these Terms that by their nature should survive termination (including, but not limited to, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law) shall survive.

18. Dispute Resolution

In the event of any dispute arising out of or relating to these Terms or the Service, you agree to first attempt to resolve the dispute informally by contacting us at [email protected]. If the dispute is not resolved within thirty (30) days, either party may pursue formal resolution.

Any disputes that cannot be resolved informally shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in the State of Florida. The arbitrator's decision shall be final and binding.

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict-of-law principles. To the extent that litigation is permitted under these Terms, any legal action shall be brought in the state or federal courts located in Florida.

20. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, earthquakes, accidents, strikes, shortages of transportation, facilities, fuel, energy, labor, or materials, failure of telecommunications or information systems infrastructure, hacking, cyberattacks, distributed denial-of-service (DDoS) attacks, failure of third-party hosting or cloud providers, internet service disruptions, DNS propagation delays, power outages, or any other events beyond our reasonable control.

21. Electronic Communications & Notices

By creating an account, you consent to receive electronic communications from us, including but not limited to emails regarding your account, billing, service updates, security alerts, and changes to these Terms. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

Notice from Siteavail to you may be given by email to the address associated with your account, by posting in your dashboard, or by posting on our website. You are responsible for keeping your account email current. Notice is effective when sent (for email) or when posted (for dashboard or website notices).

22. Assignment

You may not assign or transfer these Terms, or any rights or obligations hereunder, without our prior written consent. We may assign or transfer these Terms, in whole or in part, without restriction and without notice to you, including in connection with a merger, acquisition, corporate restructuring, or sale of all or substantially all of our assets.

23. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent of the parties.

24. No Third-Party Beneficiaries

These Terms are for the sole benefit of you and Siteavail. They do not create any rights, benefits, or causes of action in favor of any third party.

25. Entire Agreement & Waiver

These Terms, together with our Privacy Policy, Failover Fair Use Policy, DMCA Notice & Takedown Policy, and any other policies or agreements referenced herein, constitute the entire agreement between you and Siteavail regarding the Service. These Terms supersede all prior and contemporaneous agreements, representations, and understandings, whether written or oral.

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by Siteavail.

26. Contact

If you have any questions about these Terms, please contact us: